Term paper on customer service

Term paper on customer service

Customers are concerned about the service they receive from businesses and the price of a product that is needed. With that in mind, customer service has changed according to the article in three ways: consumer empowerment, more service channels with a tailored approach (social. Words: - Pages: 4. Premium Essay TOPIC: Term Paper on Narrative of Customer Service Experience Over a Assignment Customer service in telecommunications is a fast paced and exciting field. One has to remember at all times that their voice represents the product or service that is being sold. The voice provides a smile, a frown, concern or confidence all at the same time Customer service is a process for providing significant value added benefit to the supply chain in a cost-effective way. It is also providing a continuing link between the times that the order is placed and the goods are received with a purpose to satisfy the customer needs. In the customer service there have 3 elements that involved

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In: Social Issues. All I remember is when I was working at my dance school in my home country and I think that part of the things I did, has something related to customer term paper on customer service. My duties include performance ticket sale, explain about class schedule and how the class works. My experience at my dance school was positive because I could learn a lot of things and it helped me to improve my communication skills. On the other hand, it also increased my quickness at reacting to some emergency situations.

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Use of this work for purposes other than those Indicated above, requires the prior written permission of IBSA. Disclaimer - Care has been taken in the preparation of the material In this document. To the What is Customer Service? And why is it important? And why is it important to you as a fast-growing business? Customer service is every interaction with a customer.

Customer service started out as help offered at a desk at the back of a department store, and evolved with the invention of the telephone. It includes phone, term paper on customer service, email, chat, web forms, term paper on customer service, and social communications, as well as self-service support sites. And it happens before, during, and after a sale. Awesome support is critical for small businesses.

In a world where small businesses need to do more than just sell products—they also want to build relationships—customer service is a key part of the promise that your brand makes to a customer, term paper on customer service. It starts with a smile and a friendly word, and finishes with sharing your expertise—even Delivering Customer Service the Right Way. In modern world there are only a few things considered harder than satisfying a customer, gone are the days where a small candy for the kid accompanying or a just a simple smile would do the trick.

What exactly is the right way to deliver Customer Service? Or for that matter what is Customer Service? I have worked under someone who believed good Customer Service is when a customer leaves your company smiling or content and willing to come back without hesitation.

For me customer service is very simple, all you need to be good at is multi-tasking, do what they want and while you are on it make Introduction to Customer —Centric Service Trinise Walton AB: Customer Term paper on customer service Unit 1 Assignment Professor: Sheila Fry Variety Tiered service systems term paper on customer service helpful ways of classifying the specific service that is delivered to provide customers at a variety of levels.

For example, companies have different levels of tiered systems which are platinum assets, gold assets, bronze assets, and silver term paper on customer service. Tiers are composed in three levels which are distributed to multiple places within a network and those levels are the workstation or presentation interface, business logic, database and programming.

The workstation or presentation is the graphical user interface that is programmed which can sometimes be saved on the hard disk, business logic is serves as the server for the requests that is from the workstation, and the database and programming reads and writes what is obtained from the other sources mention above.

If I owned my own business, I would have tiered service system for my customers that shop with me regularly, because they should be rewarded in some kind of way, even customers that only does business with me periodically would be considered to be on the tiered service system but they would be on a lower level tiered service system because they can become motivated to move up to a higher service platform by adding assets.

However, tiered service system will help the quality of my service standards in which cost would increase for bettering my CUSTOMER SERVICE SOCIAL MEDIA INSTANCE NIKE SUPPORT AND CUSTOMER WHAT HAPPENED This is a customer service instance on a Twitter account between a Nike Fuel Band customer and Nike Support team.

WHAT WAS DONE ABOUT IT Nike Support team tries to resolve the issue by first ensuring whether or not the customer is using the software that is up to date. Then Nike support team advises the customer term paper on customer service uninstall and reinstall the app and restart the phone.

When the problem persists the Nike support team advises him to try docking the Nike band to the computer and asks for further clarification as to whether the device is detected on his computer or not. It then advises the customer to try different ways of docking like try connecting the device directly using a USB cable and a different USB port this time. The Nike Support team asked him for his location, term paper on customer service, provided him the number to its customer care of that location to continue the conversation on the phone.

HOW WAS THE SITUATION HANDLED In my opinion, the Nike Support team handled this situation tactfully. grow their customer base. Banks now understand the value of building relationships with their customers and that they need to provide excellent customer service to them as a means of profitability and survival, term paper on customer service. Understanding the factors behind customer service and its effect on customer loyalty is an important issue for the retail banking industry.

The examination takes a look at service and its quality, and the overall effect it has on customer satisfaction and customer loyalty. The findings conclude a direct association among customer service, service quality, customer satisfaction and consumer bank loyalty. Introduction It is generally agreed term paper on customer service the top 3 constructs of building loyalty are: customer service, service quality, and customer satisfaction. This is especially true in people centric service businesses such as retail banking.

Customer As a customer when I walk into a store or any environment where I am purchasing or consuming a particular product ; I expect to be treated a certain way. I expect to be treated like a valued customer. As is the case with most customers, I am always on the lookout for any signs of communication which demonstrate that the sales representatives are enthusiastic about providing me with excellent customer service.

As a result of this, non-verbal communications such as body language, facial expressions, tone of voice etc. are keenly observed by me and other consumers. On one particular occasion, I remember walking into an auto-parts store; I was not very familiar with automotive parts and their applications—for my car. I was greeted at the counter by a very cheerful and enthusiastic sales representative.

Even before she had opened her mouth to speak, I had already found her to be very approachable. Upon seeing me, she immediately started to smile and she walked into my direction. Her non-verbal actions were very powerful forms of communication. Even though she had not spoken to me as yet, her decision to walk into my direction signaled to me that she wanted to engage her customer. Since she was physically walking towards me; I assumed that she was also mentally and psychologically prepared to concentrate her efforts on helping me term paper on customer service find the most appropriate product that I was seeking.

Summary of article: No matter the size or type of business, the area of customer service has evolved as technology evolved. The article read this week discusses three ways customer service has changed and how organizations can adapt to those changes, term paper on customer service.

Customers are concerned about the service they receive from businesses and the price of a product that is needed, term paper on customer service. With that in mind, customer service has changed according to the article in three ways: consumer empowerment, more service channels with a tailored approach social mediaand collaboration Fallon, Furthermore, customers have the power when it comes to their brand perception because of the internet.

The president and CEO of TeamSupport state that social media and product reviews term paper on customer service areas where consumers can let the entire world know about a poor experience or product Fallon,para. As I continued to read, the article highlighted that organizations are offering more tailored service channels for customers to directly connect with the company.

Doing so allows the company to keep up with consumer demands and prevent negative feedback towards their reputation. For example, Simon Chkifati stated that successful businesses need to Customer relations final.

Service breakdowns and recovery. Service breakdown is the situation when customers have expectations of a certain type or level of service that are not met by a service provider. Those situations can happen anywhere whether the customer is at the store, a restaurant, or a hotel.

I am a server and the service breakdown is inevitable. It has happened to me before and usually it is not done purposely. The restaurant I work at offers their customers discounts in form of coupons. Some customers present their coupon once they are seated, when I am responsible for holding on to it and applying it to their check towards the end of their visit.

I have forgotten to apply the discount to customers check before and once they have noticed they would term paper on customer service me. I would immediately apologize and make sure that they do get the discount. The customer service representative is obligated to apologize to the customer and fix the problem immediately, so the customer gets to enjoy their visit, and so their high expectations can be met. There are several reasons and causes for term paper on customer service dissatisfaction and one of them is poor service.

Fox example, when I am at the mall shopping and walk in one of the department stores it is nice to be greeted and noticed. If I am looking at jewelry and I am interested in buying It is also seen as the commitment in providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner. But more at times, customer service representatives are seen with behaviors that can be described as unethical. Good customer service has the potential to alter customer viewpoints and offer businesses with vital feedback related to the products and services they offer.

Not only do they comprehend the relationship between term paper on customer service way they greet, treat and handle customers and the bottom line but also capitalize on the ideas customers provide for suggested products and services, leading to opportunities for new innovations and revenue streams.

These are some responses from some customer service representatives in various organizations when they come across some customers SOUND Customers expressed their views and opinions on how they are treated when they come in contact with customer service representatives SOT: PUBLIC OPINION Treating clients with respect, term paper on customer service, greeting them with com awaiting pick-up report and put back product that is over 14 days old. bags, register rolls, staples, tape, etc.

com area is straightened up. This is the question that a lot organizations and firms would like to know. Some organizations and firm are still in the dark about customer satisfaction and dissatisfaction. There are many things that are related to customer service like, making appointments and informing clients of changes to policies, term paper on customer service, products, goods and services.

Years of hearing the customer is always right maybe just term paper on customer service a myth, be here are some views that will be studied in term paper on customer service to show that the customer service are changing and customers have to be prepared to change also.

Technology is one change to the customer communicate with organizations. Do organizations need a Customer Service Representative in their daily actives in the workplace? Either way, the organization is making improvements in customer service, and, although there are some term paper on customer service and even no-cost ways of doing that such as trusting known customers, Study area — make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: DONATAS MENDELIS Section 1 — Understand methods of communication with customers 1a Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations.

Long Term Care Customer Service training

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Helen. Published: 25 Jun Good services. They cover different topics. Term Paper On Customer Service I’m glad that I found my author. He is so Term Paper On Customer Service smart and funny. Going to order another paper later this month/10() TOPIC: Term Paper on Narrative of Customer Service Experience Over a Assignment Customer service in telecommunications is a fast paced and exciting field. One has to remember at all times that their voice represents the product or service that is being sold. The voice provides a smile, a frown, concern or confidence all at the same time Sep 28,  · Answer the following questions thoroughly and in your own words (no plagiarism). Make sure you communicate your answers in a business-like fashion, avoiding spelling and grammar errors. 1. Describe the impact of increasing fuel prices on logistics network design Why does customer service not increase proportionately to increases in total cost when a